Annals of Great Customer Service, Pt. 2
The way I understand it, this online bookseller, 800 CEO Read, thought it would be a fun promotion to give away a bunch of books every day, so they started a daily book giveaway blog called In Bubble Wrap.
In any case, they hooked me, and I go to that site everyday. I've won two books so far. But here's where the customer service comes in: for a variety of reasons both of those books were returned to sender, and in both cases, the bubble wrap guy emails me, asks me what happened and then re-sends the book on his own dime.
I told him that I thought that was good customer service and he said:
I appreciate your support. But it's strange. Before I read your email, I published today's offer which I think applies here. I guess I just work in a place where service is the norm, so it doesn't seem like I'm "going above the call of duty". From my perspective, it's just things are supposed to be done.
Well, his actions speak for themselves, and I wish everyone shared Ryan's view on customer service.